OBJECTIVE
To use my experience in technical writing, web design, and social media to provide services at both the client and company level.

PROFILE
Experience with document design and layout including writing, editing, and conducting usability testing both independently and as a team member. Computer experience with both the Windows and Mac OS X platform.

QUALIFICATIONS

• Technical writer experienced in document design and layout, writing, editing, and conducting usability testing on multiple documentation types both independently and as a team member.
• Work with both the Windows (XP , Vista, and Windows 7) and Mac (OS 9.2 and OS X) platforms
• Qualified in web design scripting, HTML, XHTML, and Cascading Style Sheets (CSS)
• Skilled in Adobe Acrobat, Microsoft Office (2003, 2007), Visual Source Safe, Access 2007, Adobe Dreamweaver, Adobe Photoshop, and WordPress and Joomla! content management systems
• Experience with social media platforms including: Twitter, Facebook, LinkedIn and various related clients

 

EMPLOYMENT AND PRO BONO WORK

Six Degrees Web Design, Owner (Oct. 2009 - Present)

• Consulting with businesses and individuals in designing websites and utilizing social media
• Provide guidance in selecting and setting up web hosting providers and plans
• Develop look and feel of website and content

Society for Technical Communication, Pittsburgh Chapter, Vice President (Apr. 2010 - May 2011)

• Planning and overseeing of chapter events including finding speakers and locations
• Promotion of chapter events through various online networks
• Creation and distribution of chapter e-mails via Constant Contact
• Distribution of invoices for event attendance and sponsorship via PayPal and EventBrite
• Maintain and distribute to fellow Board Members a list of attendees per event via Google Docs

Society for Technical Communication, Pittsburgh Chapter, Web Coordinator & Employment Liaison (Jun. 2009 - Present)

• Converting site from legacy HTML source code to new valid CSS code
• Setup LinkedIn and Twitter social media accounts to promote STC chapter and site awareness
• Setup regional Job Listings site to promote STC chapter providing needed funding
• Planned and setup Employment Board forum to encourage online discussions and networking
• Converted chapter newsletter to blog format for real-time chapter updates

The Blacksmith School, Sarver, PA, Webmaster (Jun. 2008 - Jun. 2011)

• Designed and developed www.masterblacksmithing.com from the ground up
• Planned and wrote site content including text and photo galleries
• Selected website host and setup account including initiating transfer of domain to new host

Macy’s of Pittsburgh, PA, Seasonal Associate (Nov. 2008 - Jan. 2009)

• Provided customer assistance in the Caseline department showing jewelry from locked display cases and assisted in product selection
• Straightened and stocked the jewelry and accessories

UPMC, A.C. Coy, Pittsburgh, PA, Consultant/Documentation Specialist (Feb. 2007 - May 2008)

• Documentation: Updating and editing of user-centered instructional documentation
• Unit Testing: Testing functionality of web forms in development stages
• User Support: Responding to user requests for assistance via email, help desk tickets, and phone support
• HTML and CSS: Updating and editing Help and FAQ pages
• Usability: Documentation of the overall look and feel of the site including writing new headers, descriptions, instructions, and item-specific help content. Served as contact person and content provider for usability testing project

University of Pittsburgh, All*Temps, Pittsburgh, PA (Aug. 2005 - Nov. 2005)

• Cashier at The Book Center
• Support Staff in Office of Admissions and Financial Aid
• Data Entry in Office of Institutional Advancement

Writers' League of Texas, Austin, TX, Web Design (Jan. 2005 - Aug. 2005)

• Development and design of site mockups and new site layout
• Coding of new Dreamweaver templates for site
• Transfer of current page content into new templates
• Modified logo for integration into site design

EDUCATION

Community College of Allegheny County (CCAC), Pittsburgh, PA
A.S. in Software Development Spring 2010

Texas Tech University, Lubbock, TX
B.A. in English with a Specialization in Technical Communication May 2003

MEMBERSHIPS

Society for Technical Communication (STC), Pittsburgh, PA 2003 - Present

• Chapter President 2011 - Present
• Chapter Vice President 2010 - 2011
• Employment Liaison and Web Coordinator 2009 - Present
• Member STC WorkQuest 2005 - Present

American Marketing Association, Pittsburgh, PA 2009 - Present  

REFERENCES

References are available upon request.  

Page last updated October 2011.