QUALIFICATIONS Experience with document design and layout including writing and conducting usability testing on various types of documentation both independently and as a team member. Computer experience with both the PC and Mac platforms including experience in web design scripting HTML and CSS documents and editing graphics in Photoshop, and Illustrator.
	SOFTWARE AND HARDWARE EXPERIENCE Microsoft Office XP, 2003, & 2007 (PC & Mac) Adobe Acrobat Windows 95, 98, XP Photoshop (PC & Mac) Mac OS 9.2 & OS X Dreamweaver MX (PC & Mac) Mambo CMS Adobe Illustrator (Mac)
	EMPLOYMENT AND VOLUNTEER WORK Macy's, Seasonal Associate, December 2008-January 2009 Providing customer assistance in the Caseline department showing customers various jewelry items from locked display cases and assisting with the selection of purses, scarves, and gloves Straightening and stocking the jewelry, purses, and winter accessories Assisting in straightening the Juniors and Intimates departments including dressing mannequins New American Independent Party, Volunteer Web Designer, July 2008-November 2008 Collaborating with a virtual team on the redesign of the party's website The Blacksmith School, Volunteer Webmaster, June 2008-Present Designed and developed masterblacksmithing.com from the ground up Selected website host and setup account Initiated transfer of domain from old host to new host AC Coy, February 2007-May 2008 UPMC - Consultant / Documentation Specialist, February 2007 - May 2008 Documentation: Updating and editing of user-centered instructional documentation Unit Testing: Test functionality of web forms in development stages User Support: Responding to user requests for assistance via email, help desk tickets, and occasional phone support HTML and CSS updates to Help and FAQ pages All Temps, University of Pittsburgh, August 2005-November 2005 Cashier at The Book Center, August 11, 2005-September 8, 2005 Office of Admissions and Financial Aid, September 14-October 7, 2005 Printed various letters and labels to be sent out by the office to students, prospective students, and other individuals Wrote a set of instructions on how to print letters and labels Office of Institutional Advancement, October 24-November 11, 2005 Entered various data into the Advance database Printed acknowledgement letters General office duties including distribution of mail and paperwork from one department to another, filing, copying, and faxing Tiger Ranch, Brochure and Informational Website design, August 2005 Design and development of brochure and website mockups Research of content for brochure and website content Writers' League of Texas, Volunteer Website Redesign, January 2005-August 2005 Development and design of site mockups and new site layout Coding of new Dreamweaver templates for site Transfer of current page content into new templates Modified logo for integration into site design Lubbock Zoo, Volunteer Website Redesign Project, Spring 2003 Assisted in and oversaw site work done by other team members such as: content editing, game design and implementation, and creation of new graphics Met with Lubbock Zoo Director and fellow team members to assess needs and discuss design ideas Obtained materials for website content from Director, other Lubbock Zoo board members, and graphic designer in charge of the Zoo newsletter Scripted HTML and CSS code for site redesign and posted graphics, games, and other work by fellow team members on the site Submitted ongoing work and updates to Director and other board members for feedback on site design and presented final site design with fellow team members to Lubbock Zoo board at board meeting Submitted final work to Director on CD-ROM with list of file names for reference and provided assistance with any issues with the site after submission Mervyn's, Team Member, May 2001-August 2001 and December 2001              Midland, TX, Supervisor: Jane Dyer Assisted customers in the Home Department in finding specific items or other suitable items as well as in purchasing the items. Processed purchases, returns, credit card applications and payments, and price checks on the register. Straightened and stocked the Home Department. Albertsons, Drug Clerk, May 2000-August 2000 Midland, TX,              Supervisor: Dennis Turner Assisted customers in the Drug Department in finding specific items or other suitable items. Straightened and stocked the Drug Department. EDUCATION Community College of Allegheny County (CCAC), Associate of Science in Software Development (eCommerce), Spring 2010 Texas Tech University, B.A. in English with a Specialization in Technical Communication, May 2003.   RELATED COURSEWORK Technical Writing Professional Report Writing Technical and Professional Editing Information Design and Usability Testing World Wide Web Publishing Software Documentation Midland College, General Education, 1997-1999, transferred to Texas Tech University.
	MEMBERSHIPS   Society for Technical Communication, Member, 2002-2004 & 2008-Present   Society for Technical Communication Pittsburgh Chapter, Employment Liason, 2009-Present   PghTech Women Network, Member, 2008-Present   Pittsburgh Java Users Group (PittJUG), Member, 2008-Present
	REFERENCES References are available upon request.

Site last updated February 2009.